Commitment
Having a good customer service program and customer satisfaction requires the commitment of management, supervisors and front-line employees to create and maintain a strong business philosophy.

Solution
Service Manager from Technisoft is the Full Capacity choice in this area.

 

Service Manager 

Version: 4.2A
Release Date: 12/25/2000
Installation Base: 0
Supported Languages: English (Inquire re support of other languages)
Multicurrency:  supported
Web Site: www.technisoft.com.au

Description:

Service Manager is a fully integrated Sage Accpac ERP solution focussing on the Service and Job Management industries and includes: Quotations, Job Entry & Invoicing (recurring), Templates, Job and Resource Scheduling, Symptom / Fault / Solution HelpDesk and Analyser, Maintenance, Agreements, Warranty and Serialised Tracking, Metering, Manufacturer Returns RMA’s, Model & Equipment Database, Site and Equipment History, Rentals, Purchase Requisitions, Unlimited instructions (Internet enabled), Sub Contracting, Profit Analysis by Market Classification, and more... in one integrated working environment. Service Manager also includes Internet and mobile computing (PDA) facilities for Business-to-Business and Business to Consumer applications.

Features:

  • Realtime Work In Progress, Profit Analysis and Statistics for Projects, Jobs, Quotes, Sales.
  • Graphical Job, Phase, Employee, Equipment, Resource Scheduler and Planner.
  • Help Desk with Symptom, Fault, Solution Analyser.
  • Maintain Agreements, Maintenance, Meters, Warranty, RMA’s , History for Sites and Equipment.
  • Fully integrated with Sage Accpac ERP core modules Internet* and Hand Held* device capability. (* see website for current status re integration)

 

 
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